Job Overview
- Handles concerns, inquiries, issues from clients and delivers resolution within a specified time frame.
Responsibilities and Duties
- Point of escalation for any issues, concerns, queries from client representatives
- Coordinate with ticketing group and coordinating groups to ensure all inquiries are documented and resolved
- Monitor critical activities within the day (24/7)
- Turnover all tasks to the next representative to ensure fluidity of work assignments
- Performs other related duties as assigned
Qualifications
- Any 4 year course related to business administration, management or hospitality
- 1 – 2 years experience in client services, customer service, or the like
- Experienced in face to face interaction with clients
- Familiar with Google Workspace
