The Jr. Account Officer supports client relationships and projects by coordinating project activities, addressing client concerns, and assisting with the implementation of WTI products and services.
Key Responsibilities
1. Client Management
- Build and maintain good relationships with assigned clients.
- Understand client needs and operational concerns.
- Assist with the setup and implementation of WTI products and services.
- Help resolve client issues and concerns.
2. Reporting & Analysis
- Monitor account performance and KPIs.
- Prepare reports and recommend action plans.
3. Project Management
- Coordinate day-to-day project activities and schedules.
- Assist in preparing project documents.
- Coordinate communication among project stakeholders.
- Assist with project workshops, training, and quality checks.
4. Sales & Account Growth
- Support client retention and account growth.
- Identify opportunities to upsell and cross-sell WTI products and services.
Qualifications
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- Bachelor’s degree in IT, Industrial Engineering, Business, or a related field.
- 0–2 years of experience in project management, account management, or customer support.
- Experience in app development projects is a plus.
- Experience in logistics, fleet management, or supply chain is an advantage.
- Proficient in Google Workspace (Gmail, Docs, Sheets, Slides).
- Comfortable using web and mobile applications.
- Basic knowledge of data visualization tools such as Looker Studio.
- Strong customer service, communication, teamwork, and problem-solving skills.
- Organized, detail-oriented, and knowledgeable in business processes.
- Able to work effectively in a fast-paced environment.
- Google Project Management certification is preferred but not required.